Questions
Common questions
Which channels work best for legal services?
Google search for high-intent problems, LinkedIn for commercial and B2B work, and long-form written content for authority. Social video is growing but adoption is cautious for good regulatory reasons.
What content actually converts in this sector?
Plain-language explanation of legal processes, "what happens next" content, and genuine expertise demonstrated through specificity. Practice-area depth beats breadth.
What are the regulatory risks?
Bar and law-society rules govern solicitation, comparative claims and testimonials, and they differ by jurisdiction — in some, client testimonials are restricted outright. Never publish anything that could be read as specific legal advice or that risks a conflict.
What should we be measuring?
Qualified enquiries by practice area and matter value. Traffic without matter value is noise.
Where would you start with a legal services client?
I start by listing what prospective clients search at the point of panic, then check whether the firm has answered any of it. Usually it has not, and the practice-area content that follows is the highest-return work available.